We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

It must also be in the original packaging with no damage to the seal and not open. Several types of goods are exempt from being returned, in particular perishable goods such as tea, which cannot be returned, but we will assist you where we can.

To start a return, you can contact us at spillthetea@lealateaco.com. We will give you a return number as well as instructions on how and where to send your package.  

You can always contact us for any return questions at spillthetea@lealateaco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

There are certain situations where only partial refunds may be granted: (if applicable)

* Any item that arrives with severely damaged packaging, or the seal is opened, or the product is damaged.
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery on a case-by-case basis.

 Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

https://athellatea.com.au/policies/refund-policy